Tel: +27 (0)12 335 9009

 online@euroshop.co.za

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Frequently Asked Questions

Terms & Conditions
Quotations

1. This quotation is valid for 30 days ONLY.
2. Upon acceptance of the quotation, a 50% deposit is payable in order to place an order for the goods stated herein.
3. Should a cancellation occur after placing the order, a 10% cancellation fee will be applicable on the total value of the order.
4. The total outstanding balance is to be paid strictly C.O.D or the amount must reflect in the account of Euro Commercial Refrigeration (Pty) Ltd before stock is to be released or delivered.
5. The delivery date is 14 working days for manufactured products and larger orders.

Invoices

No claim will be recognised after 24 hours of receipt of goods.
There will be a 10% cancellation fee on all orders.
Goods remain the exclusive property of the seller and are sold on a suspensive condition up until the point the goods are paid in full.
Items are to be returned in original packaging and in a resalable condition within 48 hours from date of invoice to be eligible for a refund.
The total outstanding balance is to be paid strictly C.O.D or the amount must reflect in the account of Euro Shop Equipment cc before stock is to be released or delivered.

12 MONTH GUARANTEE ON ELECTRICAL.
12 MONTH GUARANTEE ON MECHANICAL LABOUR.
3 MONTH WARRANTY ON SPARES REPLACED. TRANSPORT IS EXCLUDED IN GUARANTEE.

Deliveries

How long does delivery take?

Upon payment confirmation, whatever products are not in our warehouse will be ordered immediately. Delivery to our showroom is usually one business day, and your order will be delivered the following day. Please Note! Refrigeration is between 4 to 7 days depending on availability and Custom-made items like steel tables, Sinks and extraction equipment requires 10 to 14 business days. As always, we strive to keep stock on hand and will always keep you informed of Deliveries and time schedules.

What areas do you deliver to?

Delivery costs: Delivery charges in Pretoria are applicable to orders under R2000.00 and are charged at R185 excluding VAT, Johannesburg and surrounding areas are R380 excluding VAT. We do not deliver outside these areas and you can arrange with a courier company to collect it from our warehouse in Pretoria. Please state if you intend to use our delivery service so we can add it to the invoice.

Repairs and Warranty
12 MONTH GUARANTEE ON ELECTRICAL.
12 MONTH GUARANTEE ON MECHANICAL LABOUR.
3 MONTH WARRANTY ON SPARES REPLACED. TRANSPORT IS EXCLUDED IN GUARANTEE.

SERVICE CENTRE
We have technical support teams in all major centres that provide support for all our products

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